Refund policy

Return and Refund Policy

1. Returns

• Eligibility: To be eligible for a return, a full unboxing video of the parcel is required.
• Damage: If any damage to the item occurred during shipment, it will be eligible for return.
• Size Issues: Swapping of items for ordering the wrong size is not covered. If the correct item and size were ordered, it is not eligible for return or refund. If the buyer insists on changing the size of the item, the buyer will shoulder the shipment expenses.
• Satisfaction: If the buyer is not satisfied with the purchase, it is not acceptable to request a return or refund.
• Proof: Proof must be presented to cater to the request for return and refund.
  
  

2. Refunds (if applicable)

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Seller's Fault: If it is the seller's fault for sending the wrong item, we will cover all shipment expenses for the return or the buyer can request a refund for the item.
• Approval: Only wrong or damaged items are automatically approved for return and refund, provided proof is presented.
  
  

3. Process

• Initiate a Return: To initiate a return, please contact our customer service team with your proof and unboxing video.
• Shipping: Once your return is approved, you will be given instructions on how to ship the item back to us. If the return is due to a seller error, we will cover the shipping costs.
• Processing Time: The process of return and refund will be 1 day after the seller receives the item in good condition and will directly compensate the said item. The whole process of the return policy will be 2-5 days.
  
  

4. Contact Information

For any questions about our return and refund policy, please contact us at support@houseofffl.com.